Transform difficult workplace conversations from relationship-damaging confrontations into opportunities for stronger team connections and better business outcomes. When conflicts arise at work, most managers either avoid the conversation entirely or handle it in ways that create lasting tension. This training kit equips leaders with research-backed emotional intelligence strategies to navigate disagreements while preserving—and often strengthening—professional relationships.
This complete training kit gives you everything needed to turn workplace conflicts into opportunities for stronger leadership and team performance.
Professional Presentation (35 slides). Research-backed content covering the four core components of emotional intelligence in conflict with real workplace scenarios and knowledge checks.
Participant Workbook (12 pages). Activities including emotional trigger identification, self-regulation techniques practice, conflict warning signs assessment, and EAR method templates.
Facilitator Guide (8 pages). Complete session plan with discussion questions, activity instructions, and implementation guidance.
Content based on research from Daniel Goleman, Peter Salovey, Susan David, Harvard Medical School, and Journal of Organizational Behavior.
Participants will define emotional intelligence in conflict and understand how emotional awareness impacts both conflict outcomes and manager effectiveness.
Participants will identify four specific emotionally intelligent behaviors that de-escalate conflicts while preserving professional relationships.
Participants will recognize six warning signs of emotional escalation that turn manageable disagreements into destructive conflicts.
Participants will practice emotional regulation techniques including the pause-name-reframe-respond sequence and EAR method in realistic management scenarios.
Senior managers and team leaders who regularly navigate interpersonal conflicts and want to strengthen their emotional intelligence skills.
HR professionals and learning & development teams seeking evidence-based conflict resolution training for leadership development programs.
Management consultants and executive coaches helping clients improve their difficult conversation and relationship management capabilities.
Organizations experiencing team tensions or communication breakdowns who need practical tools for constructive conflict engagement.
Session Length: 60-120 minutes. | Delivery: In-person or virtual.
Three downloadable files include PowerPoint presentation and two PDF resources. No preparation required, everything needed for immediate implementation.