Are workplace conflicts draining your team's energy and productivity? Teams that manage conflict effectively are 20% more productive than those that don't. Research shows 65% of performance issues stem from strained relationships rather than skill deficits, while organizations lose $359 billion annually to unresolved workplace disputes.
This complete training kit gives you everything needed to turn tension into productive dialogue.
Professional Presentation (35 slides). Research-backed content covering four key de-escalation strategies with real workplace scenarios and knowledge checks.
Participant Workbook (12 pages). Activities including conflict style assessment, de-escalation phrase practice, personal trigger identification, and action planning templates.
Facilitator Guide (8 pages). Complete session plan with discussion questions, activity instructions, and implementation guidance.
Content based on research from Gottman Institute, Harvard Negotiation Project, Journal of Conflict Resolution, and Center for Creative Leadership.
Participants will learn to:
Define healthy versus destructive conflict and recognize its impact on team productivity.
Practice 4 specific de-escalation techniques that reduce tension and promote understanding.
Recognize warning signs of conflict escalation and harmful communication patterns.
Apply collaborative problem-solving strategies in realistic workplace scenarios.
Teams experiencing frequent conflicts or communication breakdowns.
HR professionals seeking evidence-based conflict resolution training.
Team leaders and managers needing practical dispute resolution tools.
Organizations wanting to improve workplace relationships and productivity.
Session Length: 60-120 minutes. | Delivery: In-person or virtual.
Download includes 3 files: presentation (PowerPoint), workbook (PDF), and facilitator guide (PDF). No preparation time needed.